Shipping policy

We aim to provide our customers with a smooth and hassle-free shipping experience. This shipping policy outlines our procedures and expectations for shipping orders.

Processing Time:
Orders are processed and should be shipped within 5 business days of receipt. If we are experiencing high order volumes or other issues, processing times may be longer. We will notify you of any delays.

Shipping Methods:
We currently offer Standard Shipping (usually via USPS or UPS) for shipping orders. Shipping times vary based on the shipping method selected and the destination address. International orders vary.

Shipping Rates:
Shipping rates are calculated based on the weight and destination of the order, and will be displayed during checkout. We may offer free shipping promotions from time to time, which will be clearly indicated on our website.

International Shipping:
We offer international shipping at an additional charge. Please note that customs and import duties may be charged once the package reaches its destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend contacting your local customs office for more information on these charges.

Damaged or Lost Packages:
If your package is lost or damaged during shipment, please contact us within 3 days of receiving your order. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Thank you for shopping with us. If you have any questions or concerns regarding our shipping policy, please contact us at help@vulf.store!